Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your challenge from the choices, in case your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help workforce, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering fallacious info will result in the comment being eliminated.

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The way to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide a description of your problem (we’ve included a number of widespread issues under)

In case your case will get resolved, please delete your comment. Or, at the least update it to say resolved. It will help customers that still need help get the attention they need. Thank you!

Please notice: We will’t provide help to until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the top bar - alternatively, you possibly can see your case ID in the e-mail or text you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide relevant info when prompted to do so.

● Withdrawal Danger may be triggered by various reasons. Danger control is extremely necessary. Please notice that we will solely provide help to if we deem your case to be professional, in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our staff works extremely arduous to resolve these issues as soon as potential and a few instances can take time to resolve however please take into account the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries reminiscent of bank transfers or buying crypto with credit/debit playing cards.

● Notice: It could actually take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment may be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everybody’s problems resolved. Spamming the feed is unfair to different customers and can end in a ban.